Road Gear TMS Terms of Service and End-User License Agreement

Effective date: 07.07.2026

These Terms govern access to Road Gear Transportation Management System (“Road Gear TMS”), its associated applications, and related services (collectively, the “Service”). They form an agreement between Road Gear LLC, doing business as Road Gear (“Road Gear,” “we,” “us”), and the business subscribing to the Service (“Customer,” “you”).

By accepting these Terms when registering or subscribing, you agree to this agreement. If you act for a business, you represent that you have authority to bind that business. If you do not agree, do not use the Service.

1. The Service

Road Gear TMS provides transportation-management tools, which may include dispatching, load management, customer records, document management, reporting, and optional integrations.

Available features depend on your subscription and the features we make available. Descriptions of planned features are not commitments to deliver them by a particular date.

The Service supports your business operations. It does not replace your responsibility for transportation safety, recordkeeping, accounting, tax filings, employment practices, or compliance with applicable laws.

2. Subscription and permitted use

During your active subscription, we grant you a limited, nonexclusive, nontransferable right to access and use the Service for your company’s internal business operations, subject to these Terms and your subscription agreement.

Each subscription covers one customer company. Separate companies require separate subscriptions unless we expressly agree otherwise in writing. Authorized employees, drivers, contractors, and other approved users may access your account within the permissions you assign.

You may not resell, sublicense, or provide the Service to unrelated businesses without our written authorization.

3. Accounts and authorized users

You must provide accurate account and billing information and keep it current.

You are responsible for assigning appropriate access, protecting credentials, promptly removing access when no longer needed, and ensuring your authorized users follow these Terms. Users must not share individual sign-in credentials.

Notify us promptly if you suspect unauthorized access or misuse. You may not access another customer’s account, records, or integrations without authorization.

4. Fees, renewals, and cancellation

Your order form, subscription agreement, or checkout terms specify applicable fees, billing periods, usage charges, renewal terms, and any trial period. Automatic renewal applies only when disclosed and accepted at purchase.

You authorize collection of charges you have agreed to pay. You are responsible for applicable taxes other than taxes on our income.

You may request cancellation through an available account control or by contacting us. Unless your subscription agreement states otherwise, cancellation takes effect at the end of the current paid subscription period. Fees already paid are nonrefundable except as required by law or expressly agreed in writing.

We will notify you of changes to recurring subscription prices before they take effect and provide an opportunity to cancel before the new price applies.

5. Customer data and privacy

You retain ownership of the records, documents, and other information you or your authorized users submit to the Service (“Customer Data”).

You authorize us to host, process, transmit, and display Customer Data as necessary to provide the features you use, maintain and secure the Service, provide support, and comply with law. This authorization does not transfer ownership of your data.

You are responsible for the accuracy and legality of Customer Data and for obtaining any notices, permissions, or consents required to provide information about drivers, employees, customers, and other individuals.

Our handling of personal information is described in our Privacy Policy. Any separately executed data-processing agreement also applies.

You remain responsible for retaining records required by law and maintaining appropriate copies of important business information.

6. QuickBooks Online integration

The optional QuickBooks Online integration connects your Road Gear TMS company to one authorized QuickBooks Online company.

An authorized administrator must approve the connection through Intuit’s authorization process. You must have the right to access and share the connected company’s accounting information.

Depending on the features enabled and settings you select, the integration may read, create, or update supported accounting records, including customers, invoices, and payment-status information. Enabling synchronization authorizes the transfers and operations described by those settings.

The integration synchronizes accounting records. It does not initiate ACH or card payments, move funds, provide financing or factoring, or supply accounting or tax advice.

You are responsible for selecting the correct QuickBooks company, reviewing account mappings, verifying synchronized records, and reconciling discrepancies. Synchronization can be delayed, interrupted, or unsuccessful. A record should not be treated as successfully synchronized until its result has been verified.

You may revoke the connection through the available connection controls or Intuit’s connected-app settings. Revocation stops future authorized access once effective; it does not automatically delete, reverse, or correct records previously transferred to either system.

QuickBooks Online is a separate service provided by Intuit. Your use of it remains subject to Intuit’s terms and subscription requirements. Road Gear is responsible for Road Gear TMS; Intuit is responsible for its own products. Use of this integration does not imply Intuit’s endorsement of Road Gear.

7. Other third-party services

The Service may connect with third-party products, including electronic logging devices, camera systems, communications tools, or other business services.

Those products have their own terms, fees, privacy practices, and availability. You authorize exchanges of information necessary for integrations you enable.

We do not control third-party services. Changes, outages, access restrictions, or discontinuation by a third party may affect an integration’s functionality.

8. Acceptable use

You must not:

  • Use the Service unlawfully or upload information you have no right to use.

  • Attempt to access another customer’s information or bypass access controls.

  • Introduce malicious software, disrupt the Service, or interfere with other users.

  • Copy, resell, or reverse engineer the Service except where applicable law permits.

  • Use the Service to create fraudulent, misleading, or unauthorized business records.

  • Conduct security testing without our prior written authorization.

9. Intellectual property

Road Gear and its licensors retain ownership of the Service, software, designs, trademarks, and related intellectual property. Your subscription provides a right to use the Service, not ownership of it.

You may provide suggestions voluntarily. We may use those suggestions to improve the Service without compensation, provided this does not give us ownership of your Customer Data or permit disclosure of your confidential information.

10. Availability and test features

We may update the Service and perform maintenance. Unless a separate written agreement states otherwise, we do not guarantee uninterrupted availability or a particular support-response time.

Features identified as preview, beta, experimental, or test features may be incomplete, change, or be withdrawn. You should verify their results before relying on them for business-critical work.

11. Suspension and termination

We may suspend access when reasonably necessary to address a security threat, unlawful activity, material violation of these Terms, or overdue payment. Where practical, we will provide notice and an opportunity to resolve the issue.

Either party may terminate for a material breach that remains unresolved for 30 days after written notice, except where immediate action is reasonably necessary to prevent harm or comply with law.

When your subscription ends, your right to use the Service ends. Request any needed data exports before termination. Post-termination retention and deletion are governed by our Privacy Policy, any applicable data-processing agreement, and legal obligations. Cancellation does not automatically erase records already transferred to third-party systems.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not guarantee that the Service or third-party information will always be accurate, complete, uninterrupted, or error-free. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable under this agreement for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of or inability to use the Service.

Road Gear’s aggregate liability arising from this agreement will not exceed the fees paid or payable by you for the Service during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, or liability that cannot legally be limited. They do not excuse your obligation to pay agreed subscription fees.

14. Changes to these Terms

We may update these Terms as the Service changes. We will provide reasonable advance notice of material changes through the Service or your account email, except where a shorter period is required for legal or security reasons.

The notice will state when changes take effect and whether renewed acceptance is required. If you do not agree, you may stop using the Service and cancel your subscription before the changes apply.

15. General provisions

These Terms are governed by the laws of AL USA, excluding conflict-of-law rules and subject to mandatory applicable law.

These Terms and your applicable subscription agreement form the agreement governing the Service. A separately signed agreement controls where its provisions expressly conflict with these Terms.

If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not waive the right to enforce it later.

16. Contact

For account, subscription, integration, or legal questions:

Road Gear
Email: info@roadgear.com
174 Baldwin Rd
Satsuma, AL 36572
United States