Road Gear Driver Hub Privacy Policy

Effective date: September 22, 2026

Road Gear LLC (“Road Gear,” “we,” “us,” or “our”) provides the Road Gear Driver Hub mobile application and associated Road Gear Transportation Management System (“TMS”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the app and related driver services. Our online store is covered by a separate privacy policy.

1. Information We Collect

Depending on your company’s configuration and the features you use, we may process:

  • Account information: Name, email address, phone number, company affiliation, and account identifiers.
  • Transportation information: Assigned loads, pickup and delivery details, delivery activity, and order completion history.
  • Documents and images: Bills of Lading, delivery paperwork, load photos, and other files you upload.
  • Vehicle inspection information: Inspection responses, reported issues, and photos or signatures you submit.
  • Driver pay information: Earnings and payment information displayed through the TMS.
  • Device and technical information: Device type, operating system, app version, and usage or diagnostic information used to maintain app performance.
  • Support information: Communications and information you provide when contacting us.

We receive information directly from you, from your use of the app, and from your transportation company or authorized TMS users.

2. Camera, Photos, and Files

The app may request access to your camera or selected photos and files so you can scan and upload delivery documents, Bills of Lading, inspection photos, and other transportation records.

Submitted files are transmitted to Road Gear systems for operational and record-keeping purposes. You can manage device permissions in your device settings. Disabling a permission may prevent the related feature from working.

3. Location Information

Depending on app settings and your company’s configuration, the app may collect device location while you use location-enabled features.

Location information may support dispatch operations, delivery progress monitoring, route and delivery management, and assistance to drivers.

You can manage location permissions through your device settings. Disabling location access may limit features that depend on it.

4. How We Use Information

We use personal information to:

  • Provide and manage access to the app and TMS.
  • Display assigned loads, pickup instructions, deliveries, and work history.
  • Process transportation documents and vehicle inspection records.
  • Display driver earnings and pay information.
  • Support dispatch and transportation operations.
  • Provide customer support and service-related communications.
  • Maintain security, troubleshoot problems, and improve reliability.
  • Comply with applicable legal obligations and resolve disputes.

5. How We Share Information

We may disclose information to:

  • Your transportation company and authorized personnel: To support assignments, dispatch, document management, inspections, pay administration, and related operations.
  • Service providers: To provide hosting, storage, technical support, and other services necessary to operate and maintain the app.
  • Recipients you authorize: When you request or authorize a disclosure.
  • Legal or regulatory authorities: When required by applicable law or valid legal process, or where necessary to protect rights, safety, and security.
  • Parties to a business transaction: In connection with a merger, acquisition, reorganization, or sale of all or part of our business, subject to applicable privacy obligations.

We do not sell or rent personal information collected through the Road Gear Driver Hub app.

6. Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. Information transmitted through the app is protected using encrypted connections.

No method of transmission or storage is completely secure. Please protect your login credentials and contact us if you suspect unauthorized access.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the services and fulfill the purposes described in this policy.

Retention depends on the type of information, the duration of your account or your company’s use of the services, operational record-keeping needs, applicable legal obligations, dispute resolution, and enforcement of agreements.

Transportation documents, inspection records, and pay records may need to remain available after an account is closed where necessary for these purposes. When information is no longer required, we delete it or de-identify it.

8. Account and Data Deletion

You may request deletion of your account or personal information by emailing info@roadgear.com with the subject “Driver Hub Data Deletion Request.”

Include your name, company name, and account email address so we can identify the relevant account. Do not send your password.

We may verify your identity and coordinate with your transportation company before processing the request. We will explain any information that must be retained and the applicable reason, such as legal obligations, security, or resolution of disputes.

Uninstalling the app does not automatically delete your account or previously submitted information.

9. Your Rights and Choices

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.

Send requests to info@roadgear.com. We will respond in accordance with applicable law and may need to verify your identity.

You can also manage app permissions through your device settings.

10. Children’s Privacy

Road Gear Driver Hub is intended for authorized transportation professionals and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through the app, contact info@roadgear.com so we can investigate and take appropriate action.

11. International Processing

Information may be stored or processed in countries other than where you live. Where applicable law requires safeguards for international transfers, we use appropriate measures to protect the information.

12. Changes to This Policy

We may update this policy to reflect changes in the app, our practices, or legal requirements. The revised version will be published on this page with an updated effective date. We will provide additional notice when required by applicable law.

13. Contact Us

For privacy questions or requests to access, correct, or delete your information, contact:

Road Gear LLC
174 Baldwin Rd
Satsuma, AL 36572
United States

Email: info@roadgear.com